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Merchant C.A.R.E.

For the first time, you can have a day-to-day picture of your entire merchant processing landscape.

Sit down at your computer and within seconds your entire merchant processing activity is at your fingertips. Would you like to confirm yesterday's deposits to the penny? Are you earning the lowest interchange rates? Merchant C.A.R.E. lets you locate specific transactions, review by location, access copy requests and chargeback notifications and even submit secure, electronic documentation. Now you have complete control with Merchant C.A.R.E.

Control Your Cash Position and Increase Your Profits
Access Deposit Information the Next Day
Download Statements by the 2nd Business Day of the Month
Optimize Profitability with Qualification and Interchange Control
Immediately Respond to Copy Requests and Chargebacks
Keep Your Business-Critical Data Secure


Control Your Cash Position and Increase Your Profits
Merchant C.A.R.E. (Customer Automation and Reporting Environment) is a web-based reporting and communication tool that puts historical data at your fingertips based on your organizational structure. It enables you to investigate transactions, audit locations, or even roll-up to the highest level and take immediate action. Drive your profitability by controlling costs and increasing your efficiency.

  • Deposit and authorization inquiries
  • Online statements and transaction history
  • Retrieval and chargeback information
  • Interchange qualification reporting

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Access Deposit Information the Next Day
Now you can confirm completed deposits online the next business day for the tightest control over your reconciliation process. Narrow your search from a comprehensive batch summary to individual transactions and verify deposits, authorizations and transaction detail.

  • Monitor daily U.S. Bank settlement and third party activity
  • View batch summaries and individual transactions
  • Sort batches by location, card type or date

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Download Statements by the 2nd Business Day of the Month
Merchant C.A.R.E. enables you to easily download comprehensive statements and immediately access the most up-to-date card transaction information. Plus, an 8-month statement history and a 13-month transaction history let you instantly extract the data you need for forecasting and trend analysis.

  • Access year-to-date processing summaries for all locations
  • Monitor third-party transaction information
  • Download data in text or spreadsheet formats

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Optimize Profitability with Qualification and Interchange Control
Dynamic search and sort functions help you quickly pinpoint locations or an individual batch, to identify transactions that are receiving higher interchange rates. Now you can take decisive action to ensure that your transactions are qualifying at the lowest possible interchange rate. Versatile reporting tools help identify possible fraud and enable trend analysis.

  • Monitor chain and location qualification performance
  • Review interchange rates and downgrade reasons
  • View complete transaction history including non-qualification detail

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Immediately Respond to Copy Requests and Chargebacks
Stop waiting for a fax or mail notification, simply log on and review copy requests and chargeback notifications daily. Stay online to investigate and respond with just a few clicks. Our imaging technology accesses electronic documentation to quickly defend against expired copy requests and chargebacks.

  • View pending, reversed and expired disputes
  • Submit electronic copies of receipts and other documentation online
  • Analyze trends using historical data and summary reports

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Keep Your Business-Critical Data Secure
Your data has never been safer than with Merchant C.A.R.E. Extensive security firewalls work with your PC to protect your transaction data. Authorized-user IDs and closed-loop email help you control exactly who sees your sensitive account information.

  • Verisign® security technology (requires 128-bit encryption)
  • User IDs with revolving passwords
  • Encrypted digital certificate specific to each user

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Learn More pdf (340 KB)

Contact Us for more information about Merchant C.A.R.E. or
call 1-800-432-9413.


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