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U.S. Bank® Internet Banking - Account Information
Frequently Asked Questions
  •  What accounts can I view using U.S. Bank Internet Banking?
  •  Can I view my business and personal accounts together?
  •  How current is the information about my accounts?
  •  When will advances, payments, or transfers take place?
  •  If I do not enroll in U.S. Bank Internet Banking, is my account information accessible online?
  •  What if accounts are not displayed on my account list?
  •  Why can't I download my transaction history beyond the last 90 days?
  •  What information can I see about my accounts?
  Q:  What accounts can I view using U.S. Bank Internet Banking?
  A:  You can view your checking, savings, money market, certificate of deposit, Business Reserve Line, Cash Flow Manager and some business credit card accounts through U.S. Bank Internet Banking.
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  Q:  Can I view my business and personal accounts together?
  A:  If you have both business and personal accounts with U.S. Bank, we recommend that you create two separate personal Ids. If you want access to both your business and personal accounts in one login, you should apply for U.S. Bank SinglePoint® Essentials. With SinglePoint Essentials, you can restrict access requirements based on account. Therefore, you can restrict employees that have access to your business accounts online from having access to your personal accounts.
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  Q:  How current is the information about my accounts?
  A:  Account balances and transactions for checking and savings accounts are generally real-time. Balances for these accounts will change throughout the day as you perform transactions via Internet Banking. Generally, transactions performed outside of Internet Banking will be reflected the next business day.

Account balances for other account types accessible through Internet Banking reflect information from the previous business day.
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  Q:  When will advances, payments, or transfers take place?
  A:  Transfers between checking and savings accounts are processed immediately, if entered before midnight local time1. If entered after midnight local time1, the transfer will be processed the next business day. Transfers with credit products that are submitted before 6:00 p.m. CT, will be processed the next business day, but may not post on Internet Banking for two business days. Transfers with credit products submitted after 6 p.m. CT or on weekends or holidays, will be processed two business days later. All transactions performed through U.S. Bank Internet Banking will be reflected on your monthly statement received via U.S. Mail.

When a transaction has been completed, you will receive a confirmation message. There may be instances where you do not receive a confirmation page due to circumstances beyond our control - such as congestion on the Internet or a failure in your browser software. Confirmation status of the transaction can be obtained by calling U.S. Bank 24-Hour Banking and Financial Sales or by looking at the account transaction history page. Always confirm the status of a transaction in question before resubmitting.

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  Q:  If I do not enroll in U.S. Bank Internet Banking, is my account information accessible online?
  A:  No. Enrollment in Internet Banking is required to access your account information online. The enrollment process creates the online link to your account information.
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  Q:  What if accounts are not displayed on my account list?
  A:  If you find that an account which is supported by Internet Banking is not appearing on your account list, please contact U.S. Bank 24-Hour Banking and Financial Sales to determine if the account can be viewed online with your other accounts. If you have two separate businesses with different tax identification numbers, you may need to have two separate Personal IDs, one Personal ID for each tax identification number. View a list of accounts that are accessible via Internet Banking.
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  Q:  Why can't I download my transaction history beyond the last 90 days?
  A:  Your transaction history is maintained on our systems for a rolling 90-day period. Should you ever need to obtain a copy of your transaction history beyond the last 90 days, please contact a Personal Banker at U.S. Bank 24-Hour Banking and Financial Sales.
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  Q:  What information can I see about my accounts?
  A:  The information you can view about your accounts depends on the kind of account. For all accounts we provide 90 days of transaction history, up to 180 transactions.
 • For checking and savings accounts, transaction information includes date, check number if applicable, transaction value and a running balance.
 • For credit card accounts, Cash Flow Manager and Business Reserve Line the following information is provided: your current balance; available credit; minimum payment due and next payment due date. Transaction information includes date, description and amount of the charge or credit.
 • In addition, your three most current credit card statements are provided.
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  1. Local time refers to the location where your account is originated.
     
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