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Frequently Asked Questions

Find Your Account Executive

Please select your state to view Account Executive information.

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Broker Operations Contact Information

We are available to assist you in submitting applications and conditions, receiving approvals and closing your loans with Prime Plus.  Find your Account Exec. by selecting your state on the map.

Rate Lock Desk  (or lock rate in USubmit)
   (10 AM - 5 PM CST)
   800-803-4212 opt 4   

Schedule Closing
   (Next Day Request by 1 PM Local Time)
   800-803-4212 opt 3, opt 1


Fax or Email Submission Documents &
File Conditions
   Fax:  800-576-9431

Document Prep     
   800-803-4212, opt 3, opt 1
   Fax:  866-350-3146

   800-803-4212 opt 1
   Request Status, Lender TIL or Conditions List
   Appraisal & Title Services 

HUD Review 
   800-803-4212 opt 3, opt 2
   Fax:  866-459-5849


Questions on New Applications,
Pre-Qualifications, Change Requests  
eLynx Electronic Disclosures
USubmit Online Applications
800-803-4212 opt 2

   800-803-4212 opt 3, opt 2
   Fax:  866-459-5849