From program implementation to optimization, U.S. Bank offers a full range of support tools including program guides. Our guides ensure program coordinators, approving/billing officials and cardholders are fully trained on the various program and administrative tools available to them. You are encouraged to read the following guides thoroughly for an understanding of your program, its use and your responsibilities.
If you have any questions regarding processes or procedures, please contact your U.S. Bank representative or Agency/Organization Program Coordinator.
Remember to review your Agency/Organization specific page prior to using the general guides below. Links to these can be found on the Communication and Training Materials page.
Approving/Billing Official Guide
GSA SmartPay® Card Program Tax Exemption and Reclamation Best Practices
Merchant Activity Type (MAT) Directory
Merchant Category Code Groups (MCCG) Directory
Transaction Dispute Guide
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