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U.S. Bank® Internet Banking
Frequently Asked Questions
This page features helpful account information about U.S. Bank Internet Banking. If you have other problems or questions, please contact U.S. Bank Internet Banking Customer Service or call 1-800-USBANKS.
Account Information
Q: How current is my account information?
A:

Account balances and transactions for checking and savings accounts are generally real-time. Balances for these accounts will change throughout the day as you perform transactions via Internet Banking. Transactions performed outside of Internet Banking will be reflected the next business day.

Account balances for other account types accessible through Internet Banking reflect information from the previous business day.

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Q: When will advances, payments or transfers take place?
A:

Financial transactions (inter-account transfers, advances and payments) are submitted and processed the same way as a U.S. Bank® 24-Hour Banking and Financial Sales transaction; most, but not all, are processed immediately. Transactions submitted after 6 p.m. local time* or on weekends and holidays will be processed on the next business day. When a transaction has been completed, you will receive a confirmation message. All transactions performed through U.S. Bank Internet Banking will be reflected on your monthly statement, whether you receive it online or via U.S. Mail.

There may be instances where you do not receive a confirmation page due to circumstances beyond our control - such as congestion on the Internet or a failure in your browser software. Confirmation status of the transaction can be obtained by calling U.S. Bank 24-Hour Banking and Financial Sales or by looking at the account transaction history page. Always confirm the status of a transaction in question before resubmitting.

*Local time refers to the location where your account is originated.

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Q: If I do not enroll in U.S. Bank Internet Banking, is my account information accessible online?
A: No. Enrollment in Internet Banking is required to access your account information online.
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Q: What if accounts are not displayed on my account list?
A: Please contact Customer Service or call 1-800-USBANKS to request the account be added to your profile. You must be a sole or joint signer on the account to have it added to your Internet Banking profile.
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Q: Why can't I download my transaction history beyond the last 90 days?
A: Your transaction history is maintained on our systems for a rolling 90-day period. Should you ever need to obtain a copy of your transaction history beyond the last 90 days, please contact a Personal Banker at U.S. Bank 24-Hour Banking and Financial Sales.
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Q: How do I view my checking or savings monthly statements online?
A: Just click the Enroll for Online Statements link at the top of your U.S. Bank Checking or Savings Account pages or the link at the top of your Your Accounts page and follow the three easy enrollment steps. Paper statements will then automatically be discontinued.
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Q: Why is my investment balance displayed in Internet Banking different than my balance displayed in Online Investing?
A: The Online Investing balance is updated real time during the day and will fluctuate based on the market price. The Internet Banking investment balance is based on the previous day's market close and is updated on a nightly basis.
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Q: Why does my investment account show a zero balance?
A: Some products, such as fixed or variable annuities, while purchased through U.S. Bancorp Investments are held directly with the annuity carrier. In this instance, an "account" is open with U.S. Bancorp Investments to initiate the purchase, but the assets are directly held at the annuity carrier and at this time not available for viewing through usbank.com.
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Q: Who can I contact if I have questions about my investment balance?
A: If you have questions about your investment balance, please contact support at 1-800-888-4700 and select option 3.
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