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U.S. Bank ReliaCard®
U.S. Bank ReliaCard Visa

The U.S. Bank ReliaCard is a Visa® branded reloadable prepaid debit card that replaces costly paper checks for government agency payments. ReliaCard enables agencies the ability to direct payments to a prepaid debit card and offers an efficient solution for reducing costs, delivering timely payments, and achieving 100% electronic deposits.

How ReliaCard Works
Agencies simply utilize their existing direct deposit processes to deposit funds to recipients' ReliaCard account. Recipients can access their funds immediately and use their cards anywhere Visa is accepted. Anyone is eligible for the card, and there are no credit checks or bank accounts required1.

Agency Benefits:
  • Immediate and sustained cost savings to the bottom line – Reduce costs associated with paper checks, postage, reconciliation or replacement of lost checks.
  • Achieve 100% electronic payments – Improves participation rates in direct deposit and delivers funds on time.
  • Ease and convenience – Complements existing direct deposit processes through standard ACH funding.
  • Multiple uses – Unemployment benefits, child support, Temporary Assistance for Needy Families (TANF) or other public assistance programs.

Cardholder Benefits:
  • Convenience – Funds are automatically loaded to the card, so there's no need to cash or deposit a check.
  • Widely accepted – Make purchases or withdraw cash anywhere Visa debit cards are accepted 2.
  • Security – If the card is lost or stolen, the funds are protected by Visa Zero Liability3  and are FDIC insured.
  • 24/7 access – Cardholders may call Cardmember Services or go online to get real-time account information.

ReliaCard Features:
  • Balance Alerts – Request email or text notifications for activities such as the addition of funds or low balance 4.
  • Pay bills – Conveniently pay all bills from one central website.
  • Mobile Banking Application – Perform a balance inquiry or view transaction history using the ReliaCard Mobile Banking Application.

U.S. Bank: A Prepaid Industry Leader
  • One of the largest and most experienced issuers of prepaid cards.
  • First prepaid card issuer to implement a Visa-branded debit card solution for disbursing government agency payments.
  • Over 30 government agency programs in 16 states.
  • Awarded "Best Government Program" in 2010 by Paybefore Magazine.
  • Most Admired Bank - Fortune 2011.
  • 4-Time Paybefore Award Winner - 2009, 2010, 2011 & 2012.
  • 2011 Top 10 Greenest Banks - Banking Technology News.
  • Member of Center for Financial Services Innovation (CFSI).
  • Member of the American Bankers Association (ABA).
  • Member of the Electronic Payments Association (NACHA).

For ReliaCard or other program development questions, please contact us.

If you are a cardholder in need of assistance, please visit or call 866-276-5114.

Logo Member FDIC
  1. Successful identity verification required. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
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  2. Fees may apply to all ATM transactions.
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  3. Protected by Visa Zero Liability. Covers U.S.- issued cards only. Does not apply to ATM transactions or PIN (Personal Identification Number) transactions not processed by Visa. You must immediately report any unauthorized use. Other conditions apply. See Cardholder Agreement for details.
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  4. Standard messaging charges apply through your mobile carrier and message frequency depends on account settings.
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The ReliaCard is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A., Inc. Member FDIC © 2015 U.S. Bank.

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Contact Us Today

If you are a cardholder in need of assistance, please visit or call 866-276-5114.

For ReliaCard or other program development questions, please contact us