Business
Home
   Core Product Offering

   Additional Resources



Related Links
Account Login
Commercial Business
Pivot
Trust Investor Reporting
Trustnow Essentials





Global Corporate Trust Services
Global Corporate Trust Services

Frequently asked questions (FAQ)

Choose the topic below to take you directly to what you need.

General questions

What if I do not receive a payment?

If 10 business days have passed since the payment date and you have not received your check, please contact Bondholder Services at 1.800.934.6802, M-F, 8 a.m. – 6 p.m. Central Time for instructions on how to have your check stopped and reissued. Checks can only be stopped and reissued upon receipt of a written request. Once a stop has been placed on a check, the stop cannot be removed.

How do I make a claim for under or over payment on my bond?

All claims for under or over payment or compensation must be received in writing. Please send detailed information and any supporting documentation to:

U.S. Bank Global Corporate Trust Services
Attn: Claims Unit, EP-MN-WS1P
111 Fillmore Ave E
St. Paul, MN 55107-1402

How do I request a copy of a check?

All check photocopy requests must be received in writing. There is a $15.00 fee for each photocopy, this fee must be included with the written request and be payable to U.S. Bank. When requesting a photocopy, please include the following information: Check number, date and amount of check. Send information and fee to:

U.S. Bank Global Corporate Trust Services
Attn: Bondholder Services, EP-MN-WS2N
111 Fillmore Ave E
St. Paul, MN 55107-1402

Return to general questions
Return to top

Bearer bonds

Where do I send bonds/coupons for payment?

If the bearer bond has matured or has been called for early redemption, send the bond, a signed W-9 form and a letter of instruction to:

U.S. Bank Global Corporate Trust Services
Attn: Bearer Payments, EP-MN-WS2N
111 Fillmore Ave E
St. Paul, MN 55107-1402

It is recommended that bearer bonds be mailed registered or certified. If the bond has been called, include all attached coupons. If the bond has matured and there are still coupons attached, separate the coupons from the bond and include them in the mailing.

To redeem a coupon, send the coupon and letter of instruction to the address above. Coupons are accepted for current and prior payable dates only.

How can I receive call and maturity notice information for bearer bonds?

Since bearer bonds have no registration information associated with them, call notices are not mailed to bearer bond holders. Call information can be located in various publications, such as the BondBuyer and the Wall Street Journal. Bonds are generally called on interest payable dates, so it is recommended that you check the call status of your bond prior to sending in coupons for payment. It is the bondholder's responsibility to confirm whether the bond has been called.

Maturity notices are not mailed to bearer bond holders for two reasons: 1) Bearer bonds have no registration information associated with them and 2) the maturity date is printed on the face of each certificate. It is the bondholder's responsibility to be aware of the maturity date for the certificate.

Return to bearer bonds
Return to top

Registered bonds

Where do I send bonds for payment or transfer?

If the bond has matured or has been called, send the bond and letter of instruction to:

U.S. Bank Global Corporate Trust Services
111 Fillmore Ave E
St. Paul, MN 55107-1402

It is recommended that you mail your bond via registered or certified mail. If you wish to transfer your bond or would like the payment to be made to another individual or institution, please follow transfer or payment instructions appropriate to the situation.

When do I obtain interest or principal payment information?

Please allow 10 business days after payment date to receive a check.

Interest and Principal payments are never released prior to payment date.

Interest payments are released on payment date provided the funds are received from the issuer prior to 3 p.m. Central Time on that date. If received after 3 p.m. Central Time, interest payments will be released the following business day. If a bond is called or matured, interest ceases to accrue as of the redemption or maturity date. At the end of the year, all bondholders who received interest payments on taxable bond issues receive form 1099-INT for tax reporting purposes.

Principal payments are not due and payable until the payment date. Principal payments will be mailed to the address of registration, unless notified otherwise, in writing, by the presenter of the bond. At the end of the year, all bondholders who received a principal distribution during the year will receive form 1099-B for tax reporting purposes. All principal proceeds must be reported to the IRS whether or not the bond issue is taxable.

How can I receive call and maturity notice information for registered bonds?

Call notices are mailed to the address of registration for all registered bondholders. Once your bond has been called for redemption, interest ceases to accrue and the bond should be presented for payment. It is the bondholder's responsibility to present the bond for payment.

Maturity notices are not mailed to registered bondholders. The maturity date is printed on the face of each certificate. It is the bondholders' responsibility to be aware of the maturity date on the certificate.

Return to registered bonds
Return to top

Tax reporting information

U.S. Bank Global Corporate Trust Services mails forms that report tax information to bondholders. The most commonly used tax forms are on the following table. For information on other tax forms not listed on the table, please contact Bondholder Services at 1.800.934.6802.

Tax Form What it Reports Mailing Deadline**
1099-INT Interest income. January 31
1099-B Sales or redemptions of securities, futures transactions, commodities, and barter exchange transactions. January 31
1099-OID Original issue discount. January 31

** Please allow ten business days to receive the tax form via first class mail.

How do I order a duplicate 1099 Tax Form?

You may begin ordering duplicate tax forms two weeks after the mailing deadline has passed. U.S. Bank Global Corporate Trust Services suggests that you allow 10 business days to receive the tax form via first class mail prior to ordering a duplicate. Duplicate tax forms for the current year are free of charge. Duplicate 1099 forms are available for the current tax year (two weeks after mailing deadline as indicated above) and the three years prior.

For your convenience, you may request duplicate tax information or ask tax-related questions by contacting Bondholder Services. You may request duplicate tax forms for the current year via email, mail, telephone or fax to be mailed to your permanent address of registration.

If you would like the duplicate tax form mailed to an address other than that of the registration, please submit your request in writing, signed by the registered bondholder. Unless you request a permanent address change, your address of registration will not be changed and all future mailings will be sent to that address.

To order duplicate tax forms for prior years, a request must be mailed with the applicable fee to Bondholder Services. If you are sending a request via mail or fax, please include the following information on your request:

  1. Current registration of the bond
  2. Social Security or Tax Identification number for the registered holder
  3. Contact name, address and telephone number
  4. Complete bond issue description
  5. CUSIP number
  6. Bond number

Return to tax reporting information
Return to top

The information provided represents the opinion of U.S. Bank and is not intended to be a forecast of future events or guarantee of future results. It is not intended to provide specific investment advice and should not be construed as an offering of securities or recommendation to invest. Not for use as a primary basis of investment decisions. Not to be construed to meet the needs of any particular investor. Not a representation or solicitation or an offer to sell/buy any security.

Investors should consult with their investment professional for advice concerning their particular situation.

Investment and Insurance products are:

Investment products are:
Not a Deposit•  Not FDIC Insured•  May Lose Value•  Not guaranteed by the bank•  Not insured by any federal government agency

The content included on these pages is for your information and is not intended as legal, accounting or tax advice. U.S. Bank and its representatives do not provide legal, accounting and/or tax advice. Clients are encouraged to contact their legal, accounting and/or tax advisor regarding their particular situation. While the information is intended to be accurate, neither U.S. Bank Global Corporate Trust Services nor the publisher accepts responsibility for relying on the information provided.

Images may be from one or more of these sources: ©Thinkstock, ©iStock, ©Fotolia. ©2016 U.S. Bank National Association. Member FDIC.