Superior service to bondholders is of special importance to our customers. Our customer service representatives receive extensive training enabling them to accurately and efficiently provide solutions to bondholder and investor requests. For additional information or if you have questions, please select from the list of resources below:
Select from the list of resources below.
Commonly Used Terms
Contact Bondholder Services
Agent Capacity Information
Bond Drop Window Information
Lost Bond Information
Interest and Wire Order Instructions
Commonly Used Forms
Bearer Bond and Coupon Redemption Instructions
In addition to Customer Service Representatives providing personal attention during regular business hours for complex issues, U.S. Bank also provides an automated interface between telephone callers and the host computer system. It enhances the level of service to customers by giving them 24-hour, 7-days-a-week access to bondholder information. In addition, for bondholders with routine inquiries such as relaying factor, default and call information, our automated phone system allows for faster access to the appropriate answers.