There for everyone

“We do the right thing” leads our core values. The culture we built and nurture is the reason we were able to successfully navigate the events of 2020 and emerge even stronger.

Our strength affords us the courage to be uncomfortable and examine areas where we can grow and implement meaningful change.

We have to create opportunities that bridge gaps, that generate economic prosperity, and that allow people to achieve their potential.”

Diversity, equity
and inclusion

When George Floyd was killed last May, just four miles from our Minneapolis headquarters, it sparked worldwide civil unrest and a call for lasting change. The weeks and months that followed further inspired organizations and people to take a hard look at solving systemic economic and racial inequities.

Our response was actionable and came directly from our CEO: “If we are truly going to draw strength from diversity, we have to do better. We have to create opportunities that bridge gaps, that generate economic prosperity, and that allow people to achieve their potential.”

Long ago, we committed to making our company more diverse, equitable and inclusive. We’ve since taken a stand and expanded our efforts.

A sample of our 2020 action includes:

We continued to actively work to expand supplier diversity, recruitment, and leadership development programs and were recognized on several diversity lists for this work including Top 50 Companies for Diversity(opens new window).

We committed to doubling Black suppliers and allocated $100 million in annual capital and $16 million in grants to support Black-owned or -led businesses(opens new window), housing and workforce advancement.

Our chief diversity officer(opens new window) moved onto the managing committee, joining our most senior leaders reporting to our CEO.

U.S. Bank Rainbow Card design screenshot

Pride and inclusion

With more than 100 million transactions, our LGBTQ+ community-inspired debit card design is a symbol of pride and support for more than 250,000 customers.


U.S. Bank employee and accessibility consultant Christina Granquist.U.S. Bank Smart Assistant animation
U.S. Bank employee and accessibility consultant Christina Granquist, who is blind herself, helped design the new voice assistant in our mobile app.

Inclusive banking

Access to banking remains a key priority for us. Whether assisting people with visual-impairments or finding solutions for underserved groups, we’re making banking all inclusive.

The U.S. Bank Smart Assistant(opens new window) — voice technology in the U.S. Bank Mobile App that creates an experience akin to an interaction with a banker — was created and shaped with the help of vision-impaired users. Great care was also taken to minimize cognitive burden by using common language. El Asistente Inteligente de U.S. Bank pronto estará disponible en español.

Top 50DiversityInc named us to their Top 50 Companies for Diversity.

As we make financial education(opens new window) more accessible, we also seek to better understand the relationship between money and specific demographics. In our commissioned U.S. Bank Women and Wealth Insights Study(opens new window), we learned more about how we can help women harness their power and influence to close the gender wealth gap. A similar study about building Black wealth launched earlier this year and will help us gain more necessary knowledge to help close the racial wealth gap that exists in this country.

There for our customers

After the civil unrest damaged a branch in Minneapolis over the summer, we set up the U.S. Bank Mobile Banking Unit to ensure customers had uninterrupted access to banking services.


Sustainability practices

We believe that being good stewards of the environment is integral to both the success of our business and our collective future.

During the past decade, we worked diligently to reduce our operational greenhouse gas emissions through investments in advancing solar energy, partnerships with local utilities to purchase renewable energy, and improving the energy efficiency of our buildings.

A sample of our work in 2020 includes:

We are proud to have reached our first greenhouse gas emissions reduction target 10 years ahead of schedule.

We were named to the CDP A List for tackling climate change(opens new window). Only 5% of global companies assessed earned this grade.

Through our Community Development Corporation, we’ve financed $10.7 billion in solar projects(opens new window) — that’s more than 15% of all solar investment in the United States — since 2011.

We’re encouraging
shareholders to opt in to electronic delivery of the Annual Report and Proxy. Visit http://enroll.icsdelivery.com/usb(opens new window) to opt in.

U.S. Bank Rainbow Card design screenshot

Learn more about our ESG commitment

To learn more, please read our Environmental, Social and Governance (ESG) Report, where we connect long-term value creation to our company’s core values at usbank.com/ESG2020(opens new window).


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