U.S. Bank employees helped build a Habitat for Humanity home last summer in Minneapolis.

At U.S. Bank, we help employees maximize their community involvement.

As One U.S. Bank, we are creating a culture where giving back to communities is part of how we invest in the future. To demonstrate this commitment, Andy Cecere, Chairman, President and Chief Executive Officer, announced a goal for 100% community engagement to our employees in January of 2019. We believe every employee should have the opportunity to give back to their community in a way that is meaningful to them.

Employees can connect with a local Business Resource Group to engage in a community activity, personally volunteer their time or make a charitable donation through the various programs we offer. The U.S. Bank Volunteer Day provides employees 16 hours of paid time-off to volunteer. Our Matching Gift and Dollars for Doing programs give grants to the nonprofits where our employees give their time and dollars.

Our 70,000 employees rose to the challenge.

In 2019, they gave their time to the communities where they work, live and play.

Employee Giving

Each year, our employees take part in our Employee Giving Campaign, an opportunity to make a charitable donation to a community organization or cause that aligns with their passion. In 2019, our employees broke records by raising more than $10 million dollars to support 9,000 nonprofits across the country and volunteering 36,000 hours.

Our employees also give back to each other. The Employee Assistance Fund (EAF) is funded primarily by employees and provides one-time grants of up to $3,000 to help employees facing unexpected financial hardships. In 2019, $1 million was donated to the EAF, of which 56 $500 emergency grants were given to employees who were displaced from their homes due to natural disasters or other catastrophes. The EAF began in 2008 and has raised $13 million program-to-date.


We also participate in the international movement called #GivingTuesday, a day focused on the spirit of giving, through our #GiveTime campaign. This year’s efforts encouraged employees and customers alike, to give the gift of volunteer time and share their experiences on social media to encourage others to #GiveTime in their communities. The result: More than 56,000 volunteer hours in just six days

Culture is a competitive advantage. It’s unique at U.S. Bank and centered on employee engagement. If you don’t take care of it proactively then you may lose it with change. Our employees are focused on doing the right thing, caring about our customers and serving our communities.

– Kate Quinn, Vice Chair and Chief Administrative Officer, U.S. Bank

Giving back is a way of life.

For Brittny Ferguson, Branch Manager in San Diego, California, giving back has been a way of life since she was nine years old. The first time she volunteered she accompanied her grandmother to brighten patients’ days at a local hospital. “My grandmother helped spark something within me that has yet to go away, and I don’t think it ever will.”

Branch Manager Brittny Ferguson donates hundreds of volunteer hours each year, giving back to her community.

Giving back, volunteering our time, sharing our expertise and knowledge: it costs us nothing, but creates a lasting impact in the lives of others.

– Brittny Ferguson, U.S. Bank Branch Manager, San Diego, CA

Volunteering to create a positive impact in the lives of others is what keeps Brittny’s spark burning bright. She encourages her peers to find their community passion, whatever that may be, and make giving back a way of life.

Supporting an employee’s passion to volunteer

At U.S. Bank, we take pride in supporting our employees’ passions, especially in the ways they want to show up and serve their communities. When Jeff Hegna, a compliance manager in Minneapolis, was offered a job at U.S. Bank, he had one condition – that he could volunteer every week and we happily accepted.

Jeff and his wife Shari have been very involved in the community. In 2011, they started volunteering with Fraser, an organization focused on serving children and adults with special needs, especially autism, through comprehensive education, healthcare, and housing services. Jeff and his wife started the “Rock Star Book Club” with a group of at-risk residents. Each week, they help facilitate reading and promote camaraderie among the residents that attend. This book club is the longest and most well-attended volunteer led event by the residents.

Jeff’s involvement with Fraser showcases our strong relationship with the organization. In 2019, we were honored as the Corporation of the Year by Fraser with the Louise Whitbeck Award for our financial support of their work.

Jeff and his wife Shari alongside members of the “Rock Star Book Club.”

Ethics Ambassador Program – making ethics visible, relevant and actional within U.S. Bank.

We are proud of our reputation as an ethical company, and we work hard every day to build and strengthen our ethical culture. That’s where our global ethics program comes in. We give employees the information, tools and training they need to make the right choices, find guidance when they need it and report concerns without fear of retaliation. Our program includes: Code of Ethics and Business Conduct, Ethics Line, required ethics training and our Ethics Ambassador Program.

The purpose of the ambassador program is to make ethics visible, relevant and actionable as we work to support the company strategy with a One U.S. Bank approach.

Managed by the Global Ethics Office, the program includes 14 ambassadors representing every business line. Each ambassador shares insights and feedback from their business line, which informs the Global Ethics Office’s approach and helps make the programs, resources and communication more effective.

Katie Lawler, U.S. Bank Global Chief Ethics Officer

Ethics ambassadors work within their business groups to promote a culture of ethics. The ambassadors encourage teams to use available ethics tools and resources, reinforce company-wide ethics communications and emphasize our responsibility to speak up when we have concerns. They help leaders create an environment where employees feel safe raising concerns and bad news. They also help leaders include ethical conduct in recognition efforts and support programs to encourage behavior that aligns with our core values.

“My goal as an ethics ambassador is to start a conversation about ethics and keep it going,” said Joel Krech, Risk Manager, Finance at U.S. Bank. “It’s a new opportunity for us to connect with the company ethics program in a more tangible way.”

An ethical, speak-up culture powers inclusion and innovation. Our intentional focus on ethics helps us do the right thing for our customers from our day-to-day interactions to the products and services we develop to help customers manage their financial futures.

– Katie Lawler, Global Chief Ethics Officer, U.S. Bank