Resources for State Farm^® Customers

How do I enroll in U.S. Bank mobile and online banking?

Choose the most convenient setup option for you:

Visit statefarm.com or use the State Farm Mobile App to see your new U.S. Bank account.

1. Log in to My Accounts.
2. Select your account.
   
3. Validate the accuracy of your information. (Note: If you’re using the State Farm Mobile App, you’ll be prompted to download the U.S. Bank Mobile App.)
   
4. Create your U.S. Bank login credentials.
   
5. Accept the terms and agreements.
   

Note: For debit card accounts, we may ask for your debit card PIN if we can’t verify your mobile number.

Use the U.S. Bank Mobile App.

1. Open the app and select Create a username and password.
2. On the first screen, use your U.S. Bank account number, U.S. Bank credit card number or your State Farm Bank debit card number and the last four digits of your Social Security number.
   
3. Follow the remaining step-by-step instructions.
   

Note: For debit card accounts, we may ask for your debit card PIN if we can’t verify your mobile number.

Visit our enrollment page.

1. On the first screen, use your U.S. Bank account number, U.S. Bank credit card number or your State Farm Bank debit card number and the last four digits of your Social Security Number.
2. Follow the remaining step-by-step instructions.

What if I don’t have a U.S. Bank branch nearby?

Your account will still transition to U.S. Bank and you’ll be able to do all your banking, when and where you want, through our mobile and online banking. View page five of Your Financial Services Guide to learn how to enroll in digital banking. If you would prefer to talk with a banker, you can call the State Farm Servicing Center at 800-890-2233 (consumer) or 800-688-7119 (business).

What if I don’t have a U.S. Bank ATM nearby?

As a U.S. Bank customer, you can withdraw money at any participating MoneyPass^® ATM without surcharge fees¹. Find a MoneyPass^® ATM near you.

How do I update my contact information?

Update your email address, phone number and mailing address anytime by:

• Logging in to the U.S. Bank Mobile App. Choose the menu icon in the top left corner and then the gear icon on the right-hand corner.
• Logging in to online banking. Choose your name in the top left of the navigation bar. In the drop-down menu choose Update My Profile.
• Calling us toll-free 24 hours a day, seven days a week at 800-890-2233 (consumer) or 800-688-7119 (business).

Is U.S. Bank mobile and online banking secure?

Yes. Our online banking security uses advanced encryption and monitoring technology to ensure your money stays safe and secure. And to keep your consumer information confidential, we have strict policies and procedures in place. Only you have access to your accounts with your username and password. We strongly suggest you do not share your username, password, PIN or account number with anyone. U.S. Bank will never request this type of information via email.

Our Online Risk-Free Guarantee is another way we protect our customers from fraud loss. Our mobile and online banking is so secure that we'll cover any losses due to unauthorized use of your account, provided you notify us in a timely fashion when you notice any suspicious activity.

How do I open a new deposit account through the State Farm^® and U.S. Bank strategic alliance?

You can apply for U.S. Bank checking, savings, CD and Retirement CD accounts online or through your local State Farm agent. Visit the State Farm^® overview page to learn more about these best-in-class U.S. Bank products for State Farm customers.

I have other questions that aren’t listed here.

Your Financial Services Guide has answers to many additional questions. If you still need assistance, please call us toll-free 24 hours a day, seven days a week at 800-890-2233 (consumer) or 800-688-7119 (business).

I was a State Farm Bank credit cardmember and have yet to receive my U.S. Bank-issued State Farm credit card. What should I do?

If you haven't received your U.S Bank-issued State Farm credit card by the end of March, please call 833-728-0344 (consumer) or 833-728-0345 (business).

When you receive your U.S. Bank-issued State Farm credit card, activate it right away and destroy the old one. To activate, visit usbank.com/statefarm-activate or call 888-200-9959 (consumer) or 800-553-7650 (business).

Am I required to transition to the U.S. Bank State Farm credit card? What if I previously closed my State Farm Bank account.

Your account automatically transitioned to the new card between February and March. Along with receiving all active credit card accounts, U.S. Bank assumed the responsibility for maintaining State Farm Bank customer credit card account information. This includes historical information for accounts closed prior to March 19. For more information refer to the Change in Terms letter that we mailed to you in January.

Can I change the PIN for my U.S. Bank-issued State Farm credit card?

Yes. You can do so by calling 833-728-0344 (consumer) or 833-728-0345 (business).

Did the rates, fees and credit limit change on my credit card when my account converted from State Farm Bank?

The annual percentage rate (APR) for any current balances remained at the previous terms and conditions. This means that introductory or promotional APR terms will be honored, and those balances will be kept at the original terms after the promotional period ends.

Your credit limit won’t change as a result of the conversion and any balance(s) or pending transaction(s) on your current card were automatically transferred to your new account on March 24.

For more information and for information related to fee changes, refer to the Change in Terms letter that we mailed to you in January.

Did my State Farm Bank credit card balance transfer?

Yes. The balance transferred automatically to your new account on March 24.

How do I establish my Power of Attorney to my State Farm credit card?

To establish your Power of Attorney (POA), please send your request in writing to the following address:

Cardmember Service
PO Box 6377
Fargo, ND 58125-6377

Include the following information:

• Your account number
• POA documents
• POA’s Social Security number
• POA’s date of birth
• POA’s address

Note: If your credit card account converted from State Farm Bank, follow the process above to re-establish the POA(s) on your account(s).

What are the cash back redemption options for my State Farm credit card?

You can redeem your cash back as a:

• Cash deposit into any checking or savings account in the United States
• Credit on your statement
• Prepaid Rewards Visa^® Card
• Real-Time Rewards, which allows you to redeem cash back as a statement credit at the time of purchase.

The minimum redemption value is $25.

What happened to the Loyalty Rewards Points I earned on my State Farm Bank credit card?

Between March 12 and March 27, your Loyalty Rewards Points were automatically converted to cash back in the Rewards Center. For example, if you had 5,000 Loyalty Rewards Points, you’ll see $50.

Do my cash back rewards expire?

Yes. Cash back will expire three years from the end of the quarter in which it was earned.

Note: Cash back that was transferred to U.S. Bank from State Farm Bank will expire on March 31, 2024.

Can I transfer my cash back to other cardmembers or between my individual accounts?

No. Cash back earned on a specific account cannot be transferred to other accounts, regardless of ownership.

Can I still use my Loyalty Rewards Redemption Premium?

No. Once your State Farm Bank Loyalty Rewards Points converted to cash back in usbank.com, the Rewards Redemption Premium was no longer available.

Where can I learn more about the rules of the rewards program and the benefits of my State Farm credit card?

You can view your Rewards Program Rules and Guide to Benefits in the Rewards Center. To visit the Rewards Center, log in to your online account at usbank.com and under the My Accounts tab, select My Rewards, and select Redeem Rewards & Access Benefits.

Note: State Farm Good Neighbor Visa Cardmembers can visit usbank.com/goodneighborbenefits for more information on their card benefits.

Can I change my credit card payment due date?

Yes. After you receive your first statement, you can call Cardmember Service at 833-728-0344 (consumer) or 833-728-0345 (business) and select a new payment due date.

How can I pay my U.S. Bank-issued State Farm credit card?

You can use the following methods:

• Online pay: You can make a one-time online payment, or set up automatic payments after signing in to your account on usbank.com.
• Call Cardmember Service at 833-728-0344 (consumer) or 833-728-0345 (business) to set up a phone pay account. You can then make your monthly payments by phone.
• U.S. mail: Send your payment to the address below using the coupon and envelope in your monthly statement. Please allow at least 10 calendar days prior to the due date indicated on your monthly statement. Remember to include your account number on your check.

Cardmember Service
PO Box 790408
St. Louis, MO 63179-0408

Did my automatic payments to my State Farm Bank credit card transfer to my U.S. Bank-issued State Farm credit card account?

Yes. Your automatic payments transferred to your new card account, unless you received a separate notification specifying that they will not. You can change or cancel automatic payments online or by calling Cardmember Service at 833-728-0344 (consumer) or 833-728-0345 (business).

Can I set up recurring bills to be charged to my State Farm credit card?

Yes. Contact your billers to set up automatic, recurring payments. It's a great way to add convenience and gain peace of mind.

If you have already recurring bills charged to your State Farm Bank credit card, be sure to contact those merchants and update them with your new credit card account information.

If my balance exceeds my revolve limit, how will my minimum payment be impacted?

We will add the exceeded balance to your minimum payment due, which will increase your minimum payment due. For more information and the terms for your account, please refer to your Cardmember Agreement.

Will I still be able to access my old State Farm Bank credit card statements online?

No. You are no longer able to receive your State Farm Bank credit card statements online.

To request a mailed copy or fax of any statement from the previous two years, please call 833-728-0344 (consumer) or 833-728-0345 (business). Statement copies requested by mail or fax will be delivered within two to three weeks from the date of request.

Note: Statements requested outside of the two most recent cycles are subject to a $5 fee. Cardmembers who converted from State Farm Bank will not be charged fees for statement copies until June 17.

Can I still download my transaction history from my State Farm Bank credit card account?

Yes. You can download six months of transactions online for consumer products and 12 months for business products.

To download your transaction history, log in to your account at usbank.com, select your State Farm credit card account and then select Download Transactions.

What is an Authorized Officer?

An Authorized Officer (AO) is a designated person who has financial liability for the account. The AO is authorized to act as the main contact and can make any changes to the account including credit line increase requests, adding employees to the account and other account maintenance activities.

What if I can’t provide an Authorized Officer prior to my State Farm Bank business account transitioning to U.S. Bank?

We will not be able to accept requests for company-level information or maintenance until you have provided an Authorized Officer. If you didn’t submit a completed Business Card Company Profile form by December 2, 2020, you’ll need to contact U.S. Bank after you receive your new card.

If I do not fill out the Business Card Company Profile form prior to my State Farm Bank business account transitioning to U.S. Bank, will the primary or co-cardmember currently on the State Farm Business Visa^® account automatically be designated as an Authorized Owner?

In order to prevent disruption in accessing your account, because we did not receive the Business Card Company Profile form indicating your designated Authorized Owner, the primary cardmember for your State Farm Bank business account has been designated as the Authorized Owner for your U.S. Bank account.

Why do I have to provide Beneficial Owner information for my State Farm Bank Business Visa^® account?

Federal regulations require Beneficial Owners to complete the Beneficial Owner section on the Business Card Company Profile form in order to identify and verify customer information. A Beneficial Owner is anyone who owns 25% or more of the business.

Note: Government agencies and non-profit organizations are not required to complete the Beneficial Owner section.

Does the Authorized Officer have to be the same individual as the Beneficial Owner?

No. The Authorized Officer is someone designated by the company to make financial decisions on behalf of the company. This may be an individual with 25% or greater ownership in the company, but this is not a requirement.

Our business has two owners. Can we have two Authorized Officers on our new business credit card account?

No. Only one Authorized Officer per account is permitted. However, the Authorized Officer can add an Authorized Representative by calling cardmember service at the number on the back of the card.

An Authorized Representative can obtain account information and conduct basic account maintenance actions. An Authorized Representative is not responsible for charges made on the account.

Is the Authorized Officer required to be a State Farm Business Visa^® credit card cardmember?

Yes. The Authorized Officer is required to be a cardmember. The card does not have to be used, but the Authorized Officer must activate it to access the online account.

If the newly-designated Authorized Officer does not currently have an account, please indicate this on the Business Card Company Profile form. Once we receive the form, we will contact you with additional information.

What if the newly-designated Authorized Officer is not approved for a new account?

We’ll send a letter notifying you and will provide you with further instructions.

I own more than one business. Do I need to fill out a Business Card Company Profile form for each?

Yes. You’ll need to complete a Business Card Company Profile form for each. You can assign the same Authorized Officer to multiple business accounts if you wish.

Where do I send the completed Business Card Company Profile form for my State Farm Business Visa^®?

You may fax your completed Business Card Company Profile form to 866-807-9053 or mail it to:

Cardmember Service
Attn: Business Card Processing
PO Box 6380
Fargo, ND 58125-6380

Why am I seeing a change to my personal credit report for my small business credit card?

U.S. Bank reports business card information to the Small Business Financial Exchange (SBFE) while State Farm reports to the consumer credit bureau agencies. When your State Farm Bank account transitions to U.S. Bank, the consumer agencies will no longer show a balance. The SBFE will have the balance after April 1.

The Small Business Financial Exchange (SBFE) is a non-profit trade association striving to be the trusted advocate for the safe and secure growth of small businesses. It facilitates the exchange of business account data to specific business credit reporting agencies that have licensing agreements with SBFE. Information reported about the small business credit card is credit line, balance and payment history.

Note: If there are several credit cards on the account, information is summarized at the company level.

As an Authorized Officer of a small business, if you want to see your SBFE file, you may contact Dun and Bradstreet at 800-234-3867.

Can I access my U.S. Bank account in Quicken or QuickBooks?

Yes. You can help keep track of and manage your money using Quicken or QuickBooks.

How do I enroll in Quicken and import my transactions from U.S. Bank?

U.S. Bank offers three options for importing your transactions into Quicken:

• Download transactions – Similar to State Farm Bank, this option allows you to manually import transactions into Quicken from online banking at no extra cost. First, log in to your U.S. Bank account at usbank.com. Once you’re logged in, select any of your accounts to view the transactions and in the upper right-hand corner, above your transaction list, select Download Transactions.

• Web connect – You can connect to your U.S. Bank account from within the Quicken software at no extra cost. Either add the new account within Quicken and select U.S. Bank Internet Banking as the financial institution or update your existing account changing the financial institution to U.S. Bank Internet Banking.

• Direct Connect – Similar to Web Connect, this feature allows you to connect to U.S. Bank from within the Quicken software, but it does not require that you have mobile or online banking credentials to complete the process. This feature also offers you the ability to pay bills through U.S. Bank. If you would like to setup Direct Connect, please call U.S. Bank Technical Support at 800-987-7237 and select option 2. Please note that there is a $3.95 monthly cost.²

How do I enroll in QuickBooks and import my transactions from U.S. Bank?

U.S. Bank offers two options for importing your transactions into QuickBooks:

• Download transactions – Similar to State Farm Bank, this option allows you to manually import your transactions into QuickBooks from online banking. First, log in to your U.S. Bank account at usbank.com. Once you’re logged in, select any of your accounts to view the transactions and in the upper right-hand corner, above your transaction list, select Download Transactions.

• Direct Connect – Similar to Web Connect, this feature allows you to connect to U.S. Bank from within the QuickBooks software, but it does not require that you have mobile or online banking credentials to complete the process. This feature also offers you the ability to pay bills through U.S. Bank. If you would like to setup Direct Connect, please call U.S. Bank Technical Support at 800-987-7237 and select option 2. Please note that there is a $9.95 monthly cost.³

Can I keep my State Farm Bank transaction history in Quicken or QuickBooks?

Yes. You can use the existing State Farm accounts that are setup in Quicken or QuickBooks to import U.S. Bank transaction data. When downloading transactions manually, choose the account you want the transactions to go to from the drop-down list that appears after you import the file. For Web Connect or Direct Connect you need to edit the existing account and setup online services. If you need help setting up Direct Connect, call U.S. Bank Technical Support at 800-987-7237 and select option 2.

What U.S. Bank accounts can I access in Quicken or QuickBooks?

Quicken Download Transactions

• Consumer accounts: credit cards, checking and savings
• Business accounts: credit cards, checking and savings

QuickBooks Download Transactions

• Consumer accounts: checking and savings
• Business accounts: checking and savings

Quicken Direct Connect/Web Connect

• Consumer accounts: credit card, checking and savings
• Business accounts: checking and savings

QuickBooks Direct Connect

• Consumer accounts: credit card, checking and savings
• Business accounts: checking and savings

How do I cancel Quicken or QuickBooks?

If you choose to stop using Quicken or QuickBooks through Download Transactions or Web Connect, you do not need to notify U.S. Bank.

If you would like to cancel Direct Connect, please call U.S. Bank Technical Support at 800-987-7237 and select option 2.

Note: If you sign up for Quicken or QuickBooks Direct Connect and you don’t use it within the first two months, the service will be automatically cancelled due to inactivity and you will not be billed. If you connect within the first two months, you will be billed monthly until 11 months of inactivity occur and the service is automatically cancelled.

Can I access my U.S. Bank account using Mint or Moneydance?

Yes. For more details about sharing your financial data with third parties, please visit our account aggregation FAQ page.