Current WorldPerks Visa Cardmembers
Features and benefits of the WorldPerks Visa Card
Using my WorldPerks Visa Card
Redeeming my WorldPerks miles
Reporting problems with my WorldPerks Visa Account

FAQs for current WorldPerks Visa Cardmembers
Is the WorldPerks Visa card going away?
Yes. The FlexPerks Visa card is being offered to WorldPerks® Visa® cardmembers so that they can receive more flexible rewards and improved travel benefits. The FlexPerks Visa card is not associated with, endorsed or sponsored by Northwest Airlines, Delta Airlines, or the WorldPerks program.
When will I receive my FlexPerks Visa card?
You should receive a FlexPerks Visa card by early July. Once you receive the card, please call to activate the card and become a FlexPerks Visa cardmember. After activation, you should destroy your WorldPerks Visa card immediately for security reasons.
Will my FlexPerks Visa card have a different account number than my WorldPerks Visa card?
No. Your account number on your FlexPerks Visa card will be the same as your current WorldPerks Visa card number. Automatic payments should continue without interruption.
Am I still earning WorldPerks miles with my WorldPerks Visa card?
You can continue to earn WorldPerks miles until the date communicated to you on the WorldPerks Visa statement that you receive between May 11, 2009 and June 15, 2009. On this date, you'll begin earning FlexPointsSM rather than WorldPerks miles. In honor of our 15-year card partnership, U.S. Bank and Northwest Airlines are pleased to inform you that for one month after you begin earning FlexPoints, your account will also earn WorldPerks miles, regardless of which card is used. After this one-month period, your WorldPerks Visa card will no longer allow charges and your FlexPerks card will only earn FlexPoints.
How is the FlexPerks Visa card different from the WorldPerks Visa card?
Your FlexPerks Visa card gives you the flexibility to earn award travel on more than 150 airlines (including Delta, United and NWA) with no blackout dates or capacity controls. Award travel starts at just 20,000 FlexPoints. In addition to air travel, you can redeem your FlexPoints for merchandise; gift cards; gift certificates for hotels, car rentals and cruises; and statement credit to your account. Complete program details will accompany the FlexPerks Visa card. The new FlexPerks Visa card is not associated with, endorsed or sponsored by Northwest Airlines, Delta Air Lines or the WorldPerks program.
- FlexPerks Travel Rewards Visa Signature cardmembers earn one FlexPoint for every $1 of net purchases charged to their card. They also earn Double FlexPoints for gas, groceries or airline travel purchases, whichever they spend most on each monthly billing cycle, as well as most cell phone purchases, including monthly bills, accessories and Internet charges. Cardmembers who redeem for award travel receive up to a $20 award travel allowance for airline expenses such as baggage fees or in-flight food and drinks.
- FlexPerks Select Rewards Visa cardmembers earn one FlexPoint for every $2 of net purchases charged to their card.
- FlexPerks Business Travel Rewards Visa cardmembers earn one FlexPoint for every $1 of net purchases charged to their card. They also earn Double FlexPoints for gas, office supplies and airline travel purchases – whichever they spend most on each monthly billing cycle, as well as most cell phone purchases, including monthly bills, accessories and Internet charges. Cardmembers who redeem for award travel receive up to a $25 award travel allowance for airline expenses such as baggage fees or in-flight food and drinks.
What happens to the WorldPerks miles I've already earned?
Your miles are safe and will remain in your account with NWA/Delta.
Can I still use my WorldPerks Visa card?
Yes. Your current WorldPerks Visa card will work as usual. Continue to use it as you always have until its termination date. When your new FlexPerks Visa card arrives in the mail by early July (the exact date depends on your monthly billing cycle) you will have the opportunity to elect to use the FlexPerks Visa card. When your FlexPerks Visa card arrives, follow the card activation instructions and then destroy your old WorldPerks Visa card.
Can I still use my WorldPerks Visa annual award discount?
WorldPerks Visa stopped issuing Annual Award E-certsSM on April 30, 2009. You'll still be able to redeem existing E-certs until one year from the date of issue.
Can I still redeem 10,000 miles for $100 NWA E-Cert?
No, WorldPerks Visa Signature cardmembers can no longer redeem 10,000 WorldPerks Miles for $100 off a NWA ticket. This benefit ended on April 30, 2009. $100 E-certs are valid for one calendar year from the date they are issued. U.S. Bank FlexPerks Travel Rewards Visa cardmembers will be able to redeem 5,000 FlexPoints for $50 off air travel, or 10,000 FlexPoints for $100 off air travel on more than 150 different airlines including Delta, United and NWA.
Can I still use my WorldPerks Visa Check card?
Yes. Your card will continue to work until early September 2009.
Can I still earn Elite Qualifying Miles on my WorldPerks Visa Signature card?
As a WorldPerks Visa Signature Cardmember, you have had the ability to earn up to 20,000 Elite Qualifying Miles (EQMs) toward your WorldPerks Elite status each calendar year. In light of the upcoming mid-year card changes, U.S. Bank and Northwest Airlines have modified the 2009 EQM promotion to allow for a pro-rata award tier of EQMs, regardless of whether your spending is on your WorldPerks Visa Signature or FlexPerks Visa Signature Card. Additionally, after June 30, 2009 no spending will qualify for EQMs. Spending from January 1, 2009 through June 30, 2009 will be awarded based on the following table:
| Net Total Spend* |
Total Elite Qualifying Miles |
| > $50,000 |
20,000 |
| $25,000 to $49,999 |
10,000 |
| $12,500 to $24,999 |
5,000 |
| < $12,500 |
0 |
*Net Total Spend between January 1, 2009 and June 30, 2009.
Terms & Conditions:
1. The effective date of this program is January 1st 2009 through June 30th 2009. This period has been modified to reflect the termination of the WorldPerks Visa relationship between U.S. Bank and Northwest Airlines.
2. Net Purchases for a billing period are determined by adding all new Purchases recorded to your Account during the billing period and subtracting any credits or other adjustments recorded to your Account during the billing period for returned Purchases. Convenience Checks, Finance Charges and Fees, credit insurance or transactions to fund certain prepaid card products, ATM Withdrawals, Quasi Cash, and Balance Transfers do not qualify towards EQM Net Purchases.
3. The maximum number of EQMs per WorldPerks member/number that can be earned during the period using your WorldPerks Visa Signature Card and/or FlexPerks Visa Signature Card [starting with the numbers 419008, 412714, or 414778] is 20,000. You must spend the full qualifying amount to earn EQMs. No partial awards will be made for spend less than $12,500 or $25,000 or $50,000 on any one Card. EQMs will be posted by August 30th, 2009. Accounts must be in good standing to earn EQMs.
The FlexPerks Visa program is not affiliated with, sponsored or endorsed by Northwest Airlines, Delta Air Lines or the WorldPerks program.
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Features and benefits of the WorldPerks Visa Card
What are the benefits of the WorldPerks Visa Card?
You can combine the miles you earn with the Card with the miles you already earn as a WorldPerks member to earn award travel faster. Learn more about WorldPerks Visa Cards.
Are there any awards or discounts for having a WorldPerks Visa Card?
Yes. Signature Cardmembers in good standing can redeem up to two award tickets a year for as little as 19,000 miles each (a 6,000-mile per ticket discount). Platinum and Business Cardmembers in good standing can redeem up to two award tickets a year for as little as 21,000 miles each (a 4,000-mile per ticket discount). Plus, receive discounts from National Car Rental®, a complimentary membership in the Hideaways AficionadoTM Club for Signature and Business Cardmembers (discounted membership for Platinum Cardmembers) and special shopping discounts from Visa Signature. Learn more about award travel discounts.
How can I earn Double Miles?
Earn one additional mile for every dollar spent in Net Purchases when you use your WorldPerks Visa Signature Card or WorldPerks Visa Business Card for purchases of Northwest tickets, Northwest gift certificates, WorldClubs® memberships and Northwest Airlines WorldVacations® packages made directly from Northwest Airlines (Northwest Reservations, Airport Ticket Offices, nwa.com, WorldVacations reservations and nwaworldvacations.com). Not applicable for purchases from travel agencies, other online travel sites or partners, or for any form of WorldPerks mileage purchases.
Does WorldPerks Visa participate in the Verified by Visa online shopping security program?
Yes. WorldPerks Visa is a participant in the Verified by Visa online shopping security program. Learn more at Verified by Visa.
Is there a limit to the number of WorldPerks miles I can earn using my WorldPerks Visa Card?
No. There is no limit or "cap" to the number of WorldPerks miles you can earn with your WorldPerks Visa Card. We will request Northwest Airlines, Inc. ("Northwest") to credit your WorldPerks account with miles as follows: Monthly Statement Period Award Level: For Net Purchases less than or equal to $10,000, earn 1 mile for every $1 spent. For Net Purchases over $10,000 (Platinum Card only), earn 1 mile for every $2 spent. Yearly Award Level: If, during the calendar year, Net Purchases exceed $50,000 (WorldPerks Visa Card) or $60,000 (Platinum Card), or $120,000 (Signature Card), all miles the rest of the year are earned at a rate of 1 mile for every $2 spent. Exceptions: Northwest WorldPerks Platinum Elite/Gold Elite/Silver Elite members, and WorldPerks Visa AutoPay Cardmembers who select the full payment option on the first available payment date after their Statement Date. Miles will be awarded as long as your account is open and not five days or more past due or overlimit (Platinum Card only) at the close of your Visa billing period. We will not request miles for Advances, Convenience Checks, Visa Buxx, Balance Transfers, Finance Charges and Fees or transactions to fund certain prepaid card products. We reserve the right to adjust the number of miles we request from Northwest for purchases or to stop requesting miles for purchases on the account, upon notice to you.
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Using my WorldPerks Visa Card
Use your WorldPerks Visa Card anywhere Visa is accepted worldwide. Earn WorldPerks miles for your everyday purchases such as changing the oil in your car, buying groceries or paying your phone bill. The more you use your Card for your daily purchases, the more WorldPerks miles you will earn and the faster you will accumulate miles for award travel on Northwest Airlines and other qualified WorldPerks Airline Partners. In addition to earning WorldPerks miles for using your WorldPerks Visa Card, you can earn additional miles through WorldPerks Mileage Partners and by flying on Northwest Airlines, SkyTeam® Global Alliance Partners and other qualified WorldPerks Airline Partners.
Learn more about WorldPerks Airline Partners and WorldPerks Non-Airline Partners.
Yes. Visit the My Account section of this site for useful account management tools.
No. You can make balance transfers and cash advances with your WorldPerks Visa Card, but you will not earn WorldPerks miles for these transactions.
We will request Northwest Airlines, Inc., ("Northwest") to credit your WorldPerks account with miles as follows: Monthly Statement Period Award Level: For Net Purchases less than or equal to $10,000, earn 1 mile for every $1 spent. For Net Purchases over $10,000 (Platinum Card only), earn 1 mile for every $2 spent. Yearly Award Level: If, during the calendar year, Net Purchases exceed $50,000 (WorldPerks Visa Card) or $60,000 (Platinum Card), or $120,000 (Signature Card),
all miles the rest of the year are earned at a rate of 1 mile for every $2 spent. Exceptions: Northwest WorldPerks Platinum Elite/Gold Elite/Silver Elite members, and WorldPerks Visa AutoPay Cardmembers who select the full payment option on the first available payment date after their Statement Date. Miles will be awarded as long as your account is open and not five days or more past due or overlimit (Platinum Card only) at the close of your Visa billing period. We will not request miles for Advances, Convenience Checks, Visa Buxx, Balance Transfers, Finance Charges and Fees or transactions to fund certain prepaid card products. We reserve the right to adjust the number of miles we request from Northwest for purchases or to stop requesting miles for purchases on the account, upon notice to you.
Do the WorldPerks miles I earn with my WorldPerks Visa Card combine with the miles I earn as a WorldPerks member?
Yes. All WorldPerks miles earned with the WorldPerks Visa Card get credited to your WorldPerks account.
Yes. WorldPerks miles for a billing period are determined by adding all new purchases recorded to your account during the billing period and subtracting any credits or adjustments recorded to your account during the billing period ("Net Purchases"). If you return merchandise you purchased with your WorldPerks Visa Card, miles equal to the dollar value of the returned items will be deducted from the total miles earned on your WorldPerks Visa statement for that billing cycle.
Please allow up to eight weeks for miles to be posted to your WorldPerks account.
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Redeeming my WorldPerks miles
Go to nwa.com and click on the link for WorldPerks. Enter your WorldPerks number and PIN for secure access to your WorldPerks account information.
Miles may be redeemed for award travel to more than 900 destinations worldwide on Northwest Airlines, SkyTeam Global Alliance Partners or other WorldPerks Airline Partners. For more information on redeeming your WorldPerks miles, please visit nwa.com/freqfly/redeemmiles.html.
Northwest Airlines does not have any blackout dates for reserving award travel. However, standard award travel seats are limited and subject to availability. If you are redeeming WorldPerks mileage for award travel on one of our Airline Partners, travel blackout dates may apply.
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Reporting problems with my WorldPerks Visa Account
Contact Cardmember Service with questions or concerns regarding your WorldPerks Visa Card Account.
To report a lost or stolen WorldPerks Visa Card and get a replacement, call our 24-hour Cardmember Service department immediately.
Yes. All miles accumulated with your lost WorldPerks Visa Card will transfer over to your new WorldPerks Visa Card upon activation.
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