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9.1
Consumer Accounts: In case of errors or questions about your transactions related to the Services, contact the Bank immediately. Telephone the Bank at:
800-US BANKS
(800-872-2657)
(TDD 800-685-5065)
or write the bank at:
U.S. Bank
Internet Banking Customer Service
P.O. Box 5190
Portland, OR 97208
If you think your account statement is wrong or if you need more information about a transaction listed on the statement, the Bank must hear from you no later than 60 days after it sends or electronically delivers to you the FIRST statement on which the problem or error appeared. If you requested more information about a problem or error, the Bank must hear from you within 60 days after it sends or electronically delivers that information to you.
- Tell us your name and account number(s).
- Describe the suspected error or the nature of the problem, or describe what information you need.
- Tell us the dollar amount of the suspected error.
If you tell the Bank orally, the Bank may require that you send your complaint or question in writing within 10 business days.
The Bank will tell you the results of its investigation within 10 business days after we hear from you, and will correct a Bank error promptly. If the Bank needs more time, however, it may take up to 45 days to investigate your complaint or question. In such case, the Bank will give provisional credit to your account within 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes the Bank to complete its investigation. If the Bank asks you to put your complaint or question in writing and does not receive it within 10 business days, the Bank may not re-credit your account. If you question a transaction that occurred within 30 days of opening the account, the Bank may take 90 days to investigate your question. If the Bank has not completed it investigation, it will credit your account within 20 business days for the amount you think is in error, so that you will be able to use the money until the error is resolved. The Bank will tell you the results within 3 business days after completing its investigation. It the Bank decides that there was no error, it will send you a written explanation. You may ask for copies of the documents that the Bank used in its investigation.
9.2
Business Accounts: The time periods and procedures described in Section 9.1 above do not apply to business accounts. Business accounts are subject to the provisions of the Deposit Agreements.
The periodic statements for your bank accounts (which are provided to you with the regularity provided for in the Deposit and Credit Agreements) will include transfers and bill payments you authorize using the Services, as well as your other account activity.
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