|
|
|
|
|
|
|
|
- When will these changes happen?
-
Friday, May 14, 2010
As we move your information to our systems, you will not have access to Internet Banking and Bill Pay. We recommend that
you save or print your account history that you'd like to keep prior to the transition. You can still access account information
by phone, ATM or branch during this period.
Monday, May 17, 2010
Access to your accounts will be available using U.S. Bank Internet Banking.
- How do I access U.S. Bank Internet Banking?
-
On Monday, May 17, you can set up your new U.S. Bank Internet Banking access by following these steps:
- Enroll in U.S. Bank Internet Banking.
- Establish a new U.S. Bank Internet Banking User ID and Password.
- Visit usbank.com anytime to log in to Internet Banking.
- What information is needed to enroll in U.S. Bank Internet Banking?
-
During the enrollment process, you'll be prompted to identify yourself by entering one of the following combinations:
- Your U.S. Bank Check Card or ATM Card number and the PIN number associated with that card and Social Security Number.
- Your U.S. Bank Checking account number and PIN (Personal Identification Number) that you will need to establish by
calling 800-US BANKS (800-872-2657) and Social Security Number. To establish a PIN when calling 800-US BANKS
(800-872-2657), follow these steps as prompted between May 15, 2010 and June 13, 2010:
- Select Option 1: Information or services on existing accounts.
- Select Option 1: Account Inquiry, then enter your account number.
- You will then be prompted to enter your PIN " do not enter anything (there will be a pause).
- The system will then state "If you do not have a PIN, please enter the Social Security Number or Tax ID number associated with your account."
- Enter your Social Security Number or Tax ID number and the system will verify your information.
- The system will then allow you to establish a new PIN.
- You can then use this PIN immediately to enroll in U.S. Bank Internet Banking and obtain information on the 24-Hour Banking automated system.
To Enroll:
- Go to usbank.com and select "Enroll Now" in the "Log in to Your Account" section.
- You will be asked to review the U.S. Bank Internet Banking agreement.
- Establish a new User ID and Password.
- Enter any other additional information requested.
- From this point forward, anyone who enters the new User ID and Password will have full access to all accounts associated with that User ID and Password in U.S. Bank Internet Banking.
- What are the advantages to using U.S. Bank Internet Banking?
-
Just a few of the many advantages to using U.S. Bank Internet Banking include:
- Manage and view all your accounts as well as transfer funds, easily and conveniently.
- Pay anyone you send a payment to with free U.S. Bank Internet Bill Pay.
- Enjoy the convenience of free Online Statements and Check Images.
- Stay close to your money with email and text alerts.
- Get extensive online customer service and financial management software support.
For a better understanding of the many U.S. Bank Internet Banking benefits, view our online demo.
- Does U.S. Bank charge a fee for Internet Banking with Bill Pay?
-
No. U.S. Bank Internet Banking with Bill Pay is free.
- Will I be able to access Internet Bill Pay information through U.S. Bank Internet Banking?
-
If you're an existing Internet Bill Pay customer, on Monday, May 17, all your billers/payees will be available in your Payment
Center within U.S. Bank Internet Banking. Any payments that you currently have set up will be processed as normal,
regardless of when you enroll in U.S. Bank Internet Banking. We recommend that you print or save your account history
that you'd like to keep prior to the transition.
You should validate that all your payee recurring and scheduled payments information was transferred accurately. Your
Internet Bill Pay service will continue - uninterrupted - regardless of when you re-enroll in Internet Banking with Bill Pay.
To start paying your bills online, simply log in to Internet Banking, and choose "Bill Pay" from the left-hand navigation.
Please note: Effective May 13, at 5:00 p.m. PDT you will no longer be able to change bill payments or enter
new bill payments until you re-enroll in U.S. Bank Internet Banking. All payments will continue to be processed and paid.
- Is there a separate log in to access Internet Banking and Internet Bill Pay?
-
No. Log in to
U.S. Bank Internet Banking, and you can do all your online banking and bill pay with one User ID and Password. Once enrolled in
Internet Banking, you can access Bill Pay, Online Statements, Alerts and a host of other conveniences — all for free.
- Will I have to re-schedule my bill payments?
-
No. All of your billers/payees information is automatically converted. On Monday, May 17, once you enroll and log in to
U.S. Bank Internet Banking, simply choose "Bill Pay" from the left-hand navigation to confirm your billers/payees, and update
and scheduled and reoccurring payments.
- What will happen to my currently scheduled payments?
-
All payments that are scheduled will be paid according to how you currently have them set up. You can start scheduling
new payments within U.S. Bank Internet Bill Pay as of May 17, after you enroll in Internet Banking.
- How do I make changes to my Internet Bill Pay information?
-
Once you've enrolled and logged in to U.S. Bank Internet Banking after Monday, May 17, Date, choose "Bill Pay" from the left-hand navigation and:
- choose the "Manage Your Bills" link OR
- select the billers name and update your information in the Payment Assistant.
- If I still have questions, who can I call?
-
U.S. Bank 24-Hour Banking Customer Service will answer any questions you have about U.S. Bank Internet Banking and Bill Pay.
Please have your account information available and call 800-408-8588, seven days a week, 5:00 a.m. to 9:00 p.m. PDT.
|
|
|
|
